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MICROLEARNING FOR CUSTOMER HANDLING

MICROLEARNING

1 subscriber • 15 videos

the power phrase greeting that will set you apart as a polished customer service professional. Once again, he doesn't give you the theory of greeting people. He gives you the WORDS to use.

How To Use Power Phrases in Professional Greetings

what to say when someone compliments you, and what not to say.

What to Say When Someone Compliments You, and What Not To Say

How to calm difficult and upset customers using the Sorry, Glad, Sure technique.

Calming Difficult Customers

kPoint Product Videos

4 subscribers • 8 videos

When the field sales people get the right knowledge at the time they it the most, deals close faster. Watch this video to know how easy creation and distribution of videos by SMEs made that happen.

Sharing expertise with video

Giving a branded and engaging video experience to website visitors drives the desired outcomes. kPoints video platform helps solve the key problems of fast performance, branded experience and actionable analytics for your website videos.
Watch the video to know how that is accomplished.

Engage and understand your website visitors better

kPoint's easy to use, one click, QuickShoot feature empowers every one to share their ideas and suggestions as videos over a single platform. This provided a missing element to a contrinuous improvement program at an oil major. Watch the video to know how that played out.

Sharing stories across the organization

Medical Lectures

Proceum

3 subscribers • 22 videos

causes, symptoms, diagnosis, treatment, pathology

Multiple sclerosis

Etiology , Pathology , Diagnosis and Treatment- USMLE

Aortic regurgitation / Aortic insufficiency

Causes , Symptoms , Pathology , Diagnosis and Treatment

Aortic Stenosis

Reverse Mentoring

Back in 1999, Jack Welch, the legendary, former CEO of General Electric (GE), popularized the concept of reverse mentoring when the Internet was still in its dial-up infancy. His challenge then was how to get his older management team comfortable with using the Internet when most of them did not even have an AOL account yet?

Jack Welch on Reverse Mentoring@GE

19 Days 19 Practices

Iyengar Yoga

1 subscriber • 1 playlist

19 Days of Yoga

Paying it Forward

The trick in investing is just to sit there and watch pitch after pitch go by and wait for the one right in your sweet spot. And when the people are yelling 'swing your bum', ignore them.

Warren Buffett: Circle of Competence

New Employee Welcome Message from Brad Smith

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