the power phrase greeting that will set you apart as a polished customer service professional. Once again, he doesn't give you the theory of greeting people. He gives you the WORDS to use.
VIDEO
04:07

How To Use Power Phrases in Professional Greetings

Site Administrator
•Added 2 years ago
the power phrase greeting that will set you apart as a polished customer service professional. Once again, he doesn't give you the theory of greeting people. He gives you the WORDS to use.
1 Play•
what to say when someone compliments you, and what not to say.
VIDEO
04:32

What to Say When Someone Compliments You, and What Not To Say

Site Administrator
•Added 2 years ago
what to say when someone compliments you, and what not to say.
How to offer a Professional Telephone Greeting.
VIDEO
01:02

The Professional Telephone Greeting

Site Administrator
•Added 2 years ago
How to offer a Professional Telephone Greeting.
6 Plays•
impact of your Tone of Voice. How the tone is a greater impact than the words we use.
VIDEO
01:02

Tone of Voice

Site Administrator
•Added 2 years ago
impact of your Tone of Voice. How the tone is a greater impact than the words we use.
2 Plays•
How to calm difficult and upset customers using the Sorry, Glad, Sure technique.
VIDEO
01:02

Calming Difficult Customers

Site Administrator
•Added 2 years ago
How to calm difficult and upset customers using the Sorry, Glad, Sure technique.
How To Say Nicely. 4 simple steps.
VIDEO
01:03

How to Say No Nicely

Site Administrator
•Added 2 years ago
How To Say Nicely. 4 simple steps.
Notifications